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Faq

Where can I download Swingmail?

Q1

You can download Swingmail in the iTunes app store or Google Play Store.

What devices and OS does Swingmail work with?

Q2

Swingmail works with iOS8.0 or above, Android5.0 or above.

What email addresses can I use with Swingmail?

Q3

Swingmail works with iCloud, Gmail, Outlook, Yahoo, Yahoo!Japan, Office365, AOL, docomo(@docomo.ne.jp), SoftBank(@i.softbank.jp), and KDDI EZweb(@ezweb.ne.jp) services.

Can I use Emoji?

Q4

If your Emoji keyboard setting is on, you can use Emoji.

Will mail sent or received in Swingmail also be reflected in my original email or twitter account?

Q5

Yes.
Mail sent or received in Swingmail is also reflected in the original email accounts.

I have several accounts tied to my Gmail account, can I also use them in Swingmail?

Q6

Yes.
You will receive the same mails that you will see in Gmail. When sending mail you can change the address from which you are sending, just like with Gmail.
If you have email accounts which are not covered by Swingmail, you can tie them to a Gmail account and still see them in Swingmail.
To learn how to tie accounts to your Gmail account, please go the this Gmail support site https://support.google.com/mail/topic/1669030?hl=en&ref_topic=1668953

Can I delete mail and sync my folders, flags, archives, between Swingmail and my original email account?

Q7

No.
In Swingmail there is a mute function, which will hide all the mail from a muted contact, instead of a delete function. Swingmail is primarily designed to pull all your mail into individual or group based communication threads. Consequently, we do not take the folder structures from the original email account. This also means that contacts which are merged or groups which are created in Swingmail, will not be reflected back in the original email service. Swingmail was designed to provide a different set of functionality for people on the go. It does not aim to replace your original email service entirely, but to add layers of functionality not present in the others.

Can I use Swingmail on multiple devices?

Q8

Yes.

Will I get push notifications when I receive emails?

Q9

If you have push notifications on in your device settings, you can go to Swingmail app settings in iPhone/Android and turn push notifications on.

Swingmail has frozen and is unresponsive. What should I do?

Q10

  1. 1. Close Swingmail down.
  2. 2. logging in again.

If this does not solve the problem please let us know on support@swingmail.co

Can I delete mails?

Q11

No.
In Swingmail there is a mute function, which will hide all the mail from a contact, but there is no delete function.

In the contacts page what happens when I set a contact to important?

Q12

If you set a contact to important their mails will appear in the important mail view. To open this view from the messages view, click on the bottom left menu and select important mail. You will have a filtered inbox for all the important contacts you have set, and the ones Swingmail identified for you from your communication patterns.(Not supported Android, Update: Oct 2016)

In the contacts page what happens when I mute a contact?

Q13

The contacts contact details and all communication will no longer appear in Swingmail. It is a way of removing clutter from your inbox. You can change the status of a muted contact back to a visible contact, by going to the muted contact list at the bottom left of the contacts view and changing a contacts status.

What is the relationship between Swingmail and Swingdo?

Q14

Both are apps in the Swingapp series. Swingmail gives you your past communication and your contacts and Swingdo shows you what you have to do coming up in the future. You can create todos directly from Swingmail for Swingdo and manage your todos and time more effectively. Improving the interaction and functionality of the two apps is a strong focus going forward.

I am having difficulty logging in with iCloud credentials.

Q15

Please check the following.
  1. iCloud addresses and passwords are case sensitive please make sure both are correct.
  2. “@icloud.com”, “@me.com”, “@mac.com” are the only iCloud addresses that work in Swingmail / Swingdo. If you use and Apple ID which has another type of email address, you need to login with one of your individual iCloud addresses and password not with your Apple ID address. You can then link all the email addresses in Swingmail by using the Add Account function.

If this does not solve the problem please let us know on support@swingmail.co

How do I create an “app specific password” for my iCloud account to use Swingmail?

Q16

  1. Login to your iCloud account.
    https://appleid.apple.com/account/home
  2. Click on Security.
  3. Click on App Specific Password.
  4. Create a password.
  5. Go back to Swingmail and login with this App Specific Password.